Support

Help with FysiCal

Find answers below or write to us. We usually reply within two business days.

Frequently asked questions

I'm not getting reminders

Check that notifications are allowed under Settings → Apps → FysiCal → Notifications on your iPhone, and that no Focus mode or Do Not Disturb is blocking them. Then open the app and tap Reschedule reminders under Settings.

Reminders come too often or too rarely

Under Settings you can set the interval between repeated reminders (5–120 minutes) and the maximum number per session time. The session times themselves are edited under Plan.

How do I change my plan?

Go to the Plan tab to add, edit and delete session times and exercises. An exercise can be paused instead of deleted so your history is preserved. To start over, use Set up the plan again under Settings.

I forgot to mark a session as done

Go to History, select the day and tick the exercises retroactively. You can also add or edit feedback for earlier days.

My data disappeared after reinstalling

The backup is restored automatically on first launch if the phone still has the same anonymous identity. If that didn't happen, write to us with the user ID from the old installation (if you have it) and we'll look into it.

How do I delete my data or "my account"?

There is no account, but all your information is deleted with Delete my data under Settings – on the phone and in the cloud. See the privacy policy.

I found a bug or have a suggestion

Email [email protected]. Please describe step by step what you did and attach a screenshot if helpful.